Frequently Asked Questions_EN
For any technical issues, please contact our customer service via email or through the “Support” widget’s contact section, providing the following informati...
Tue, 29 Oct, 2024 at 3:49 PM
By clicking on the item description (1) in the search results, a page with further product details will open. On the product page, you will find: ...
Tue, 29 Oct, 2024 at 2:59 PM
When an item is out of stock (Backorder), you can select the “Notify when available” option (1). As soon as the item becomes available, even if it’s jus...
Tue, 29 Oct, 2024 at 3:02 PM
Within the “Delivery History” menu (1), you can view all details and updates related to your deliveries. By clicking on the “Delivery Number” (2), ...
Thu, 12 Jun, 2025 at 11:54 AM
You can share your opinions and/or provide suggestions using one of the following channels: At the end of each order, there is a survey where you can r...
Tue, 29 Oct, 2024 at 3:14 PM
You can reset your password on your own by clicking the appropriate link on the login page. After clicking the button: On the login page, click on “F...
Tue, 29 Oct, 2024 at 3:16 PM
Within the USER menu (1), you can find the following sections: Order History Returns/Rejected Items History My Invoices Delivery History T...
Tue, 29 Oct, 2024 at 3:21 PM
To receive your credentials for accessing the platform, CLICK HERE and fill in all the required fields. You will then receive two emails with the necess...
Tue, 29 Oct, 2024 at 3:24 PM
Within the My Preferences menu, you can modify the settings related to your account. To access this section, click on MY PREFERENCES (2) within the user...
Tue, 29 Oct, 2024 at 3:26 PM
To search for a product, enter the size, keyword, product code, or EAN in the search bar (1). Manage the details of YOUR SEARCH (brand, season, quantity, an...
Tue, 29 Oct, 2024 at 3:29 PM